How long does the bespoke design process take?

This all depends on the finished design, but on average 4-6 weeks start to finish. For ‘shaped to fit’ rings it can take around 3-4 weeks. For the more complex designs which require drawings, wax models or cad cam images we can usually provide accurate prices and timescales within a week, and will need another 5-6 weeks for the items to be crafted.

Can you remount or unmount stones from your range?

We can mount/unmount or remount stones into any setting and metal of your choosing from our entire collection. So, whatever you are looking for, we can help. If you’ve found the perfect diamond or just got your heart set on a certain setting, or even if you’ve found the perfect ring but want to swap the stone.

Can I use gemstones or diamonds that I already own?

Absolutely, using a setting or gemstones that you already own, our jewellers can assemble your bespoke piece. You’ll need to provide as much information about the stones or setting as possible or alternatively send it to us to work with.

Do you work with clients remotely?

The process is much smoother if you visit us in person to talk through your ideas however, we can work via email and telephone if you don’t live locally to our showroom in glasgow.

What if I don't know the finger size?

As part of the service we will provide ring-resizing if the ring isn’t a perfect fit. If you are particularly worried about this aspect, we have a really useful ring size guide to help you .

Can you create custom wedding/Eternity rings?

Absolutely, we have sample ranges of blank shaped rings which can be stone set in many different styles. We can also incorporate your old and unworn jewellery be melting it down and reusing where possible.

Can I reuse my old jewellery?

Yes, we can redesign older jewellery. Some sentimental or inherited items of jewellery may not be practical or wearable for modern living. So repurposing old diamonds or gemstones into a more modern and wearable item for is a great option. For this kind of request, we will need the items to go to our workshop to provide an accurate price. We aim to provide estimate costs to you within 7-10 days.

Do you require a deposit?

For bespoke and made to order items we do require a deposit before we begin the process. Our staff and designers work alongside you to provide that what we make for you is exactly what you imagined.

What is your returns policy?

If for any reason you are unhappy with your purchase, please contact us within 7 days of receipt to discuss your options. In store purchases are subject to 28 days exchange or credit unless goods are faulty.